Latrobe Health Services will delay its annual premium increase for private health insurance premiums from 1 April to 1 October. For more information see our latest news article Latrobe Health Services’ six-month rate freeze

Due to important scheduled maintenance, there will be no capacity to complete Online Eligibility Checks for any Latrobe members between 9:00am to 4:00pm Saturday 11 Dec 2021.

Latrobe Health Services recommends that all non-urgent Eligibility Checks are completed outside of these times.

To ensure our members are not compromised by the unavailability of the online eligibility check Latrobe Health Services advises that if any of our members require an unplanned, urgent, or emergency admission during this period we will accept liability for any hospital costs including accommodation, theatre and prosthesis incurred in accordance with the HPPA for a contracted facility and the members level of cover during this time. In the event that the hospital does not have a contract with Latrobe we will undertake to pay the applicable benefit whether that is the 2nd tier rate or the standard non-contract rate.
It is expected that in this event the admitting hospital will make contact either directly by phone or by Online checking as soon as practicable at the start of business on Monday 13 December 2021 to confirm cover.

We would ask that the member is advised at the time of this admission that they will be responsible for the payment of any excess that may apply to their cover and that if they are not financial at the time of admission that they will need to correct this so that we can finalise any payment.

If the member has not served all waiting periods we will honour the period between 9:00am to 4:00pm Saturday 11 Dec 2021 regardless of whether the condition is determined a Pre existing Condition.

We will undertake to work with the admitting hospital from the start of business on Monday 13 December 2021 to resolve any issues regarding ongoing care.
We apologise for this inconvenience and would ask that you work with us to ensure that our members are not compromised in accessing the care they may require during this period.

You can change your account information, submit extras claims or check your extras benefits and limits, make contribution payments – all while on the go!

• Submit and track extras claims
• Check your extras benefits and limits
• View and make secure premium payments
• Update your personal information
• Submit documents
• Find a provider
• Find your nearest Latrobe Health branch
• Attach and submit PDF documents in support of claims 
• Secure inbox (receive secure correspondence from Latrobe Health) 
• Reset your password
• View and edit benefit and contribution payment account details 

We’re reopening our Moe and Traralgon branches on Monday 25th October. Our Bairnsdale branch remains closed at this time. As always, our members can continue to receive the service they need by calling our team of member service consultants on 1300 362 144.

For members who might have ordinarily visited a branch to claim benefits, Latrobe offers several ways to claim on medical fees after a hospital admission or claim on extras including:  

• Download our mobile app and submit your claim in a jiffy. The app also allows you to track your claims, check your benefits and limits, see your payment details, update your contact info and find a provider. 
• Claim electronically via HICAPS or HealthPoint with your participating provider.
• Download a claim form and email or post your claim along with your original account or receipt. 

Thanks to all our members for their patience and understanding while we continue to face the challenges that this pandemic throws at us.

Severe weather conditions in Victoria are causing widespread disruptions to power, internet and phone systems. This is impacting the ability of our contact centre to answer and make calls.

Our branches also remain closed due to COVID-19 restrictions currently in place in the state of Victoria.

For service on your Latrobe Health membership, you can access online member services or the mobile app.

For all other matters, we recommend you call back later.

Thanks to all our members for their patience and understanding while we work to rectify these issues.