Terms of use

This website (latrobehealth.com.au) and associated microsites (together “website”) is owned and operated by Latrobe Health Services Limited (“Latrobe”).

Terms and conditions of the use of this website

This following content sets out the terms and conditions of use of this website (“Terms”). These Terms apply to all visitors and users of this website. Please review this content carefully, especially the disclaimer and limitation of liability sections. Your use of this website (other than to read this document for the first time), including your registration for online services, signifies that you agree to be legally bound by these Terms. You must not use this website if you do not agree with these Terms. Certain parts of this website are only accessible by members of Latrobe and other terms of use may apply to the use of these other parts of this website (“Other Terms”). To the extent of any inconsistencies between these Terms and the Other Terms, the Other Terms will prevail. You accept all risks and responsibility for losses, damages, costs and other consequences resulting directly or indirectly from using this website. Latrobe health cover is only available to Australian residents. This website was prepared for use by Australian users only and may not satisfy the laws of other countries.

Intellectual property rights

The content of this website is protected by copyright, trade mark and other intellectual property laws, unless expressly indicated elsewhere in this website. The materials and content accessed from or via this website (including software and web designs) contain proprietary and confidential information that is protected by applicable Australian intellectual property and other laws. You may view these materials and content online or print a copy for your personal use and record and you may use the online documents to carry out the online services available to you in the intended manner. All other use, copying or reproduction of any part of this website, unless permitted by these Terms, is prohibited. Unless expressly stated, nothing contained in this website should be construed as a licence or right of use of any trademark displayed on this website without the express written permission of the owner of the trademark. You must not tamper with any copyright notice, nor tamper with or commercially use any trademark, logo or names (including business and domain names). You agree that you may not otherwise copy, change, adapt, communicate, sell or otherwise deal with the material on this website or available from the online services. Latrobe retains all rights in relation to its online documents and any use of them or the information on them for any of its purposes, to the extent permitted by law. If you email or submit any materials to Latrobe in your use of this website, you grant Latrobe a non-exclusive, royalty free, perpetual licence to use, modify, reproduce, distribute or otherwise deal with those materials in any manner that Latrobe deems appropriate. In addition, you consent to Latrobe acting in a manner that would otherwise infringe your moral rights in those materials (as defined in the Copyright Act 1968 (Cth)).

Linked websites

This website provides links to and is linked from websites that Latrobe does not control. They are provided for your convenience only. The fact that these links exist does not constitute an endorsement of these websites by Latrobe. Latrobe takes no responsibility for content on or the security of the linked websites (including any products or advertising on them). You agree that Latrobe is not responsible or liable for any loss or damages that you may suffer or incur due to any actions caused by these websites or your use of these websites.


This website may allow you to submit feedback or personal information to Latrobe. Latrobe may also collect your personal information for the purposes of administering this website and marketing products and services to you, including by direct marketing. In addition to using your personal information for the purpose for which it is given, Latrobe may also disclose your personal information to third parties, including those involved in the administration of this website and relevant authorities. You consent to your personal information being collected, used and disclosed in accordance with these Terms and Latrobe’s Privacy Statement. You must not submit the personal information of another person unless that person has read, understood and accepted these Terms and Latrobe’s Privacy Statement.


Latrobe may use "cookies" to facilitate use of this website. Cookies are data sent by our website and stored on your computer’s hard drive. This allows our server to identify your computer upon you re-visiting this website. Cookies do not identify you as an individual. They do identify your browser type, the operating system you are using, the web page you have visited, your internet service provider and your IP address. Permanent cookies remain on your computer until you delete them, while temporary cookies remain until you close your browser. You may change your browser settings so that the browser does not accept cookies, but certain features of this website may not function properly as a result.


This website is provided for informational purposes and general interest and enquiry only. While Latrobe uses reasonable efforts to ensure that the information on this website is complete and up to date, to the extent permitted by law, Latrobe makes no warranty or representation as to the accuracy, currency or completeness of any information on this website. The information on this website may change without notice. Before relying on any information on this website, you should first verify the accuracy of the information and its relevance. This may mean contacting Latrobe’s Member Service Centre before using any of the information on this website to make any commitment to purchase any health cover solution or services. Latrobe will endeavour to make this website available, but does not warrant that this website will operate continuously or without interruptions, or will be error free and does not accept any liability for its unavailability. Latrobe may also, at any time without prior notice, vary or discontinue any feature or service of this website, the availability of this website and the equipment and software required to access this website. You must not attempt to interfere with the proper working of this website or any other internet connected device. To the extent permitted by law, Latrobe excludes all other warranties, consumer guarantees, terms and conditions (whether express, implied or statutory) relating in any way to this website, its content or its use. Latrobe’s liability for breach of any warranty, consumer guarantee, term or condition implied into these Terms which cannot be excluded is limited, where permitted by law, to the re-supply of that part of this website again or, at Latrobe's option, the payment of the costs of having an equivalent service supplied again.

Limitation of liability

To the fullest extent permitted by applicable law, Latrobe excludes all liability for any loss or damage, including any consequential loss or indirect loss, loss of data or loss of profits, arising in relation to the use or reliance of any part of this website or any information on this website (including the inability to use any part of this website or the services available on this website), whether or not it is caused by Latrobe’s negligence and whether or not the possibility of loss was known to Latrobe.

Medical information

Any health-related information contained on this website is provided for general information purposes only and is not intended to be a substitute for professional medical advice or the care that you or anyone else may receive from a healthcare professional.


Latrobe takes reasonable steps to protect information you transmit through this website. However, Latrobe does not warrant and cannot ensure the security of any information that you transmit to Latrobe via any electronic or digital means, including via this website, mobile technology or email. Therefore, any information you transmit to Latrobe is transmitted at your own risk. When using this website, you must take precautions to ensure you are not exposed to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. Latrobe does not warrant that this website, its server or its content is free from viruses or defects. Latrobe does not accept responsibility for any interference or damage to your system which arises in connection with your use of this website.


If any provision of these Terms is found to be void, unlawful or unenforceable for any reason, then that portion of the provision which creates the invalidity, unlawfulness or unenforceability will be severable from these Terms and will not otherwise affect the validity and enforceability of any remaining provisions. Your continued access to and use of this website will be deemed as your acceptance of the version of these Terms that are current at the time you connect and utilise this website. These Terms are governed by the laws of the State of Victoria, Australia.