We’re continuing to give COVID-19 claims savings back to our members. We said we wouldn’t profit from the pandemic, and we’re not.
Eligible members who held an active hospital or hospital and extras policy on 1 July 2022 and are still an active member will benefit. If you're eligible and we have your correct bank details, you'll receive a cash give-back by Christmas 2022.
This cash give back will be paid into either the same account that we pay claims into or the account we have registered for your direct debit. You can log into online member services or the Latrobe Health Services app to ensure your bank details are up to date. You'll receive a letter or email from us confirming the cash back amount when we’ve paid it successfully into your account. If we don’t have these details, or if a payment is rejected, members will receive free days of cover to the equivalent value of their give back
To be eligible, members must have held an active hospital or hospital and extras membership with us on 1 July 2022 and still be a member on the date of the give back.
Deceased, unfinancial and suspended memberships (excluding hardship suspensions) are ineligible for the cash give back or premium relief to the value of their give back.
How much will I get back?
If you’re on a single membership your payment will be $75. Couples and families will receive $150.
There is only one payment per membership.
Why is Latrobe Health giving a cash back?
Latrobe Health made a commitment to members to return any COVID-19 claims savings. This cash give back is part of this commitment. Latrobe Health has returned $11.8 million to members through this cash give back as well as delaying premium increases, rolling over unused extras annual limits, providing hardship relief, establishing permanent telehealth benefits and covering all COVID-related hospital admissions.
Who is eligible for a cash give back?
To be eligible for the cash give back you must
- Hold an active hospital or hospital and extras membership with us on 1 July 2022 (including hardship suspensions)
- Still be a member at the date of the give back
- Deceased, unfinancial and suspended memberships (excluding hardship suspensions) are ineligible for the cash give back or premium relief to the value of their give back.
How is my give back calculated?
The cash give back is based on a number of factors, including:
- The amount of claims savings available, which is our total give back amount
- The number of eligible memberships, which is the number of payments we need to make
- The types of membership – single or family.
When will I receive my give back?
If we have your bank account details, we will pay directly into your account before Christmas. If we don’t have these details, or if a payment is rejected, you will receive free days of cover to the equivalent value of your give back. This will be applied to your account before Christmas.
When will my premium increase?
We’re a not-for-profit health insurer and only increase premiums when we need to. As we do every year, we review product premiums to ensure they are priced reasonably. Your premium may stay the same or be adjusted depending on the cover you hold. We will be sending letters out about our 2023 rate position in February 2023.
How can I update my bank account details?
You can update your bank account details by logging into online member services (OMS) on our website or through the Latrobe Health App. For more information on how to do this, view our managing your membership FAQ page.
We will use bank account details on file as at 30 November 2022 for payment.
Will everyone on my membership get a payment?
No. Only one payment is made per eligible membership.
How will I receive my payment?
If we have your direct credit details, we will pay directly into your account. If we don't have direct credit details for you, but you pay by direct debit, we will return the money to this account.
If we don’t have either of these details, or if a payment is rejected, you will receive free days of cover to the equivalent value of your give back.
Do I need to do anything to get my payment?
No. If your membership is eligible and we have your bank account details, we will pay directly into your account. If we don’t have these details, or if a payment is rejected, you will receive free days of cover to the equivalent value of your give back.
How will I know my payment has been deposited?
We will write to you (according to your communication preferences) and let you know when we’ve paid into your account. You’ll also see the payment reference Latrobe Give back in your account. If we’ve applied premium relief to your membership, we will write to you to confirm.
If you’d like to ensure you receive your communications by email, you can change your communication preferences by logging into Online Member Services and update, or call 1300 362 144 or email us, firstname.lastname@example.org.
Premiums are increasing next year, why didn’t you just not increase?
We thought it was important to give members their money back where possible so that they could choose how they would like to spend it.
Why are extras only memberships excluded?
We rolled over unused extras benefits in 2020 and 2021, giving those with Latrobe Health extras coverage more time to use their benefits – collectively this equated to about $300,000 in savings for our extras members. These two roll overs means that any savings made have effectively been ‘caught up’ already.
I was a member throughout the pandemic and had to drop my cover this year due to affordability challenges, will I still get a payment?
Unfortunately, not. We are only able to give back to current members as when you cancel your membership with Latrobe Health, we remove your payment details from our records to ensure we are not holding data unnecessarily.
I don’t have direct debit or credit details; my refund will be paid in days free. How does this work?
Free days of cover to the equivalent value of your give back will automatically be applied to your membership. This means your paid to date has been advanced and your next payment may be less or a little later than expected. If you pay weekly, fortnightly or monthly via direct debit you will notice that your payment amount is less. If you pay on account, your next payment due date will be later.
I received a text message saying I would get paid, but I'm no longer a member or I suspended my membership?
Unfortunately you're no longer eligible for the give back. To receive payment or premium relief you must have been an active member on 1 July 2022 and still be a member when we process the give back.
I've changed my cover recently. How much will I get back?
As part of the cash give back, primary account holders on single eligible hospital memberships receive $75 and primary account holders on family or couple eligible hospital memberships receive $150. Your give back amount will be based on your membership type as of 10 November.