Private Health Insurance Code of Conduct
The Private Health Insurance Code of Conduct is a self-regulatory Code to promote informed relationships between private health insurance funds and their members.
Latrobe fully supports the Private Health Insurance Code of Conduct. The Code provides a constant focus on clarity of information and encourages us to ensure that our documentation and communication with our members is easily understood. We feel that the Code provides a framework for us to remain focused on delivering excellent member service and ensure that we continue to be proactive in our approach to complaints, feedback and compliments.
Latrobe has successfully maintained accreditation under the Code of Conduct since May 2006.
The Code covers four main areas of conduct in private health insurance and ensures that:
- you receive the correct information on private health insurance from appropriately trained staff;
- you are aware of the internal and external dispute resolution procedures available in the event that you have a dispute with a private health insurance fund;
- policy documentation contains information to assist you to make an informed decision about your purchase and that all communications between us is conducted in a way that the appropriate information flows between you and the person you are dealing with; and
- all personal and sensitive information that we hold is protected in accordance with the Australian Privacy Principles.
As part of our commitment under the Code, we will:
- continuously work towards improving the standards of practice and service in the private health insurance industry;
- provide information to our members in plain language;
- promote better informed decisions about our private health insurance products and services;
- provide information to our members on their rights and obligations under their relationship with us; and
- provide our members with easy access to our internal dispute resolution procedures.