About the Latrobe Health mobile app

The Latrobe Health Services mobile app is a quick and easy way to manage your health cover.
You can change your account information, submit extras claims or check your extras benefits and limits, make contribution payments – all while on the go!
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New sleek interface, with easy to read reamining limits on extras. 
Navigation buttons will sit at the bottom of the screen, making it easier for you to find where you want to go. 


Easily view your cover and policy details at a glance, manage your payment details and request new cards.

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Making claims just got a whole lot easier!
  • Open your app
  • Click Make a claim
  • Take a snapshot of your invoice/receipt 
  • and hit submit!


Using our new and improved mobile app for the first time?

We have released a new Latrobe Health app that lets you to view your benefit limits, submit and track claims with ease, review and update payment options and access information about your policy.  

How to access the app 

  1. Search Latrobe Health Services in the App Store (iOS) or Google Play Store (Android). 
  1. Click the Latrobe Health Services app in your Google Play store or App Store and tap download.  
  1. Once installed, log in using the Member number and password you use for your Latrobe Health Online Account.  

If you have not set up an online account, follow the Register prompts in the app to get started. Once registered, you can use the same login details for the online account.  

If you had an account before June 2024 you will need to register again to access the new release.  If you have registered since this date, simply enter your email address and password in the Login page.  

Delete the old app  

This is a new app, not an upgrade. Please delete our old app as it is no longer working.  

Contact us  

If you’re having trouble installing or accessing the app, give us a call on 1300 362 144 from 8.30-6.00pm Monday – Friday 




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Make the app even better!

We’re interested in ways we can make this app more useful for our members – use the feedback tab within the app to send us your feedback or suggestions.

More information

If you need more information about our app or assistance downloading the app and setting up your account, please pop into one of our branches or phone 1300 362 144. Alternatively, you can refer to our FAQ's below.