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Frequently Asked Questions

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Most popular questions

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Member Login Guide

  • I'm having trouble viewing the OMS website. Are there recommended browser requirements?
  • Can I update my address and other contact detail online?
  • How do I add a new year's school registration to child dependants on my membership?
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Lifetime Health Cover

  • What is Lifetime Health Cover (LHC)?
  • Does the LHC loading apply to everyone?
  • I am 30 years old but my partner is 37. How does Lifetime Health Cover affect us?
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How to make a claim on extras

  • What details do I require from the provider?
  • How long do I have to make a claim?
  • How do I claim on my extras cover?
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Rate review 2021

  • Why are premiums changing?
  • Does Latrobe Health profit from premium increases?
  • How will the premium increase affect me if I’ve paid my contributions in advance?
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