Latrobe believes the way we resolve complaints is a very important aspect of being able to deliver excellent member service. We actively encourage feedback in an effort to improve our products and services and our relationship with you. As part of this, Latrobe ensures you have access to a readily available, confidential, and free complaint resolution process.

How to lodge a complaint

phone infographic_May 2018.png email infographic_May 2018.png mail infographic_May 2018.png location infographic_May 2018.png


1300 362 144

(8:30am - 5:30pm
Monday to Friday)



Customer Experience Manager,
Latrobe Health Services
Reply Paid 41,
Morwell VIC 3840


Latrobe Branch

(10:00am - 3:00pm
Monday to Friday)

Contact us with details about the complaint.

Download and read our Complaint Resolution Process.

Commonwealth Ombudsman

The Ombudsman provides free and independent services to handle unresolved issues between members and their health fund.

To make a complaint, contact the Commonwealth Ombudsman at

Additional support

If you are non-English speaking, the Translating and Interpreter Service (TIS) can assist. Please call 131 450.

If you are deaf or have a hearing or speech impairment, please contact the National Relay Service:

  • TTY users: 133 677, then ask for 1300 362 072;
  • Speak and listen users: 1300 555 727, then ask for 1300 362 072;
  • Internet relay users connect to the National Relay Service then ask for 1300 362 072.

General information

For general information about private health insurance, visit the Ombudsman's private health insurance consumer website