Latrobe Health Services is a regional employer with more than 90 employees. Our dedicated, loyal staff have deep industry knowledge and take pride in supporting our members to manage their health care.
Our staff work in a range of roles, including customer and member service, information technology, marketing, business development, project management, product development, finance, governance, risk, people and culture, property and facilities management, administration and data analysis.
Latrobe employees enjoy:
- Flexible working arrangements to support greater work-life balance
- Opportunities for career development, including leadership development programs and activities, coaching for managers and staff, and participatory performance planning
- Staff perks and incentives
- Regular health, wellbeing and social activities
- Charitable giving program
- Employee Assistance Program.
We seek talented, enthusiastic people who demonstrate care and leadership and who share our commitment to each other, our members and the community. Our employees are expected to demonstrate behaviours consistent with The Latrobe Way, a behavioural code that supports our organisational values:
- We display trust and respect always
- We focus on shared results
- We engage and empower
- We are accountable
- We create a positive work environment.
Vacancies
Member Engagement Consultant
Position objective
We’re looking for an enthusiastic person who is passionate about providing excellent customer service to every point of a members health journey. You will learn about the private health sector and why we are proud to work for a not for profit organisation which is focussed on providing quality products and services to our members and stakeholders - and gives back to the community!
In this full-time role you will:
- Provide excellent customer service over the phone to members
- Deliver exceptional service to existing and new customers
- Learn and develop in an engaging and supportive environment, be empowered to take responsibility for own learning, development, and growth
- Positively interact with our members through telephone, email, online chat, social media, and face to face
- Communicating complete and consistent advice to all members in relation to Latrobe’s products and services
- Undertake a needs-based service approach, using effective questions to identify member needs and recommend appropriate solutions
- Accurately maintain and update membership records
- Proactively engage in team activities to continually develop a practical understanding of overall business strategies and programs of work
More information
Download position description.
Applications which answer the following questions and include a current resume to be emailed to Bailey Lay, People & Culture Officer, bll@lhs.com.au.
- Have you worked in a call centre before?
- How do you handle working in a fast-paced environment?
- Do you have experience in Customer service?
- Do you have Data Entry experience?
Sales & Retention Consultant
Position objective
We are seeking skilled individuals who will pride themselves on providing quality private health cover solutions to meet the needs of our new and existing members, positively influencing member retention and acquisition at every touch point. If you feel like this is something you would enjoy being a part of, then please keep reading!
In this full-time role you will:
- Build an engaging Sales & Retention team, shape its culture – be a part of Latrobe history
- Deliver exceptional service to existing and new customers
- Positively interact with our members through outbound call campaigns
- Create the right match between customer needs and Latrobe Health products ensuring that your needs-based sales approach successfully on-boards new customers and retains existing members
- Ensure all regulatory obligations are adhered to for every interaction with our members
- Learn and develop in an engaging and supportive environment. Be empowered to take responsibility for own learning, development, and growth
- Be rewarded for achieving defined call outcomes, quality interactions and demonstrating positive values and behaviours
More information
Download position description.
Cover letters which answer the questions below and include a current resume are to be emailed to Bailey Lay, People & Culture Officer, bll@lhs.com.au.
- Do you have experience in a sales role?
- Have you worked in a call centre before?
- Do you have experience in closing the sale?
- Do you have lead generation experience?
