Latrobe Health Services is a regional employer with more than 90 employees. Our dedicated, loyal staff have deep industry knowledge and take pride in supporting our members to manage their health care.

Our staff work in a range of roles, including customer and member service, information technology, marketing, business development, project management, product development, finance, governance, risk, people and culture, property and facilities management, administration and data analysis.

Latrobe employees enjoy:

  • Flexible working arrangements to support greater work-life balance
  • Opportunities for career development, including leadership development programs and activities, coaching for managers and staff, and participatory performance planning
  • Staff perks and incentives
  • Regular health, wellbeing and social activities
  • Charitable giving program
  • Employee Assistance Program.

We seek talented, enthusiastic people who demonstrate care and leadership and who share our commitment to each other, our members and the community. Our employees are expected to demonstrate behaviours consistent with The Latrobe Way, a behavioural code that supports our organisational values:

  • We display trust and respect always
  • We focus on shared results
  • We engage and empower
  • We are accountable
  • We create a positive work environment.

 

Vacancies

 

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Member Experience Consultant

Position objective

We’re looking for an enthusiastic person who is passionate about providing excellent customer service to every point of a members health journey. You will learn about the private health sector and why we are proud to work for a not for profit organisation which is focussed on providing quality products and services to our members and stakeholder- and gives back to the community!

In this full-time role, you will:

  • Provide excellent customer service over the phone to members.
  • Deliver exceptional service to existing and new customers.
  • Learn and develop in an engaging and supportive environment, be empowered to take responsibility for own learning, development, and growth.
  • Positively interact with our members through telephone, email, online chat, social media, and face to face
  • Communicating complete and consistent advice to all members in relation to Latrobe’s products and services
  • Undertake a needs-based service approach, using effective questions to identify member needs and recommend appropriate solutions.
  • Accurately maintain and update membership records.
  • Proactively engage in team activities to continually develop a practical understanding of overall business strategies and programs of work.

 

More information

Download position description here.

Questions about the role can be emailed to Bailey Lay, People & Culture Officer via bll@lhs.com.au.   

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