Latrobe Health Services is a regional employer with more than 90 employees. Our dedicated, loyal staff have deep industry knowledge and take pride in supporting our members to manage their health care.

Our staff work in a range of roles, including customer and member service, information technology, marketing, business development, project management, product development, finance, governance, risk, people and culture, property and facilities management, administration and data analysis.

Latrobe employees enjoy:

  • Flexible working arrangements to support greater work-life balance
  • Opportunities for career development, including leadership development programs and activities, coaching for managers and staff, and participatory performance planning
  • Staff perks and incentives
  • Regular health, wellbeing and social activities
  • Charitable giving program
  • Employee Assistance Program.

We seek talented, enthusiastic people who demonstrate care and leadership and who share our commitment to each other, our members and the community. Our employees are expected to demonstrate behaviours consistent with The Latrobe Way, a behavioural code that supports our organisational values:

  • We display trust and respect always
  • We focus on shared results
  • We engage and empower
  • We are accountable
  • We create a positive work environment.

 

Vacancies

 

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Customer Growth Agent

Position objective

We are seeking dream teamers who will pride themselves on providing quality private health cover solutions to meet the needs of our new and existing members, positively influencing member retention and acquisition at every touch point. If you feel like this is something you would enjoy being a part of then please keep reading!

In this full-time, permanent role you will:

  • Interact with our members through face to face, email, online chat, social media and telephone.
  • Communicate complete and consistent advice to all members in relation to Latrobe’s private health products and services
  • Take a needs-based service approach, using effective questions to identify member needs and recommend appropriate solutions
  • Accurately maintain and update our valued membership records
  • Proactively engage in team activities to continually develop a practical understanding of our overall business strategies and programs of work
  • Take responsibility for your own learning, development and growth.

More information

Download position description.

Cover letters which answer the questions below and include a current resume are to be emailed to Josh Breakwell at jxb@lhs.com.au.

  • Do you have experience in a sales role?
  • Have you worked in a call centre before?
  • Do you have lead generation experience?
  • Do you have customer service experience?
  • Which Microsoft Office programs do you have experience with?

For enquiries about the role, please email jxb@lhs.com.au

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Customer Experience Agent (via SEEK)

Position objective

We’re looking for enthusiastic people who are passionate about providing excellent customer service to join our kickass team. You will learn about the private health sector and why we are proud to work for a not for profit organisation which is focussed on providing quality products and services to our members and stakeholders - and gives back to the community!

In this full-time or part-time permanent role you will:

  • Interact with our members through face to face, email, online chat, social media and telephone.
  • Communicate complete and consistent advice to all members in relation to Latrobe’s private health products and services
  • Take a needs-based service approach, using effective questions to identify member needs and recommend appropriate solutions
  • Accurately maintain and update our valued membership records
  • Proactively engage in team activities to continually develop a practical understanding of our overall business strategies and programs of work
  • Take responsibility for your own learning, development and growth.

More information

Download position description.

Applications open.

Applications which answer the following questions and include a current resume to be emailed to Nicole Krawczyk at nak@lhs.com.au.

  1. What would excite you about working for Latrobe Health Services?
  2. What’s your secret for providing exceptional customer service?
  3. How do you handle working in a fast-paced environment?

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IT Support Officer

Position objective

The IT Support Officer provides front-line primary support to end users on various issues and problems relating to IT systems and business applications.

The IT Support Officer is responsible for responding to, documenting, and resolving service tickets in a timely manner according to agreed response times.

A key player in the technology onboarding and offboarding of employees, as well as supporting employees and the company to resolve the day to day IT issues.

Full time – 6 month contract

Applications close Friday, 13 August 2021 (we reserve the right to interview ahead of closing dates).

More information

For more information, view the IT Support Officer position description. Questions specific to the role and applications can be made to Tim Brewer, IT Ops, Systems and Security Manager via tkb@lhs.com.au