Latrobe Health Services is a regional employer with more than 90 employees. Our dedicated, loyal staff have deep industry knowledge and take pride in supporting our members to manage their health care.

Our staff work in a range of roles, including customer and member service, information technology, marketing, business development, project management, product development, finance, governance, risk, people and culture, property and facilities management, administration and data analysis.

Latrobe employees enjoy:

  • Flexible working arrangements to support greater work-life balance
  • Opportunities for career development, including leadership development programs and activities, coaching for managers and staff, and participatory performance planning
  • Staff perks and incentives
  • Regular health, wellbeing and social activities
  • Charitable giving program
  • Employee Assistance Program.

We seek talented, enthusiastic people who demonstrate care and leadership and who share our commitment to each other, our members and the community. Our employees are expected to demonstrate behaviours consistent with The Latrobe Way, a behavioural code that supports our organisational values:

  • We display trust and respect always
  • We focus on shared results
  • We engage and empower
  • We are accountable
  • We create a positive work environment.

 

Vacancies

 

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Customer Growth Agent

Position objective

We are seeking dream teamers who will pride themselves on providing quality private health cover solutions to meet the needs of our new and existing members, positively influencing member retention and acquisition at every touch point. If you feel like this is something you would enjoy being a part of then please keep reading!

In this full-time, permanent role you will:

  • Interact with our members through face to face, email, online chat, social media and telephone.
  • Communicate complete and consistent advice to all members in relation to Latrobe’s private health products and services
  • Take a needs-based service approach, using effective questions to identify member needs and recommend appropriate solutions
  • Accurately maintain and update our valued membership records
  • Proactively engage in team activities to continually develop a practical understanding of our overall business strategies and programs of work
  • Take responsibility for your own learning, development and growth.

More information

Download position description.

Cover letters which answer the questions below and include a current resume are to be emailed to Bailey Lay, Human Resource Officer, bll@lhs.com.au.

  • Do you have experience in a sales role?
  • Have you worked in a call centre before?
  • Do you have lead generation experience?
  • Do you have customer service experience?
  • Which Microsoft Office programs do you have experience with?

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Member Engagement Consultant

Position objective

We’re looking for enthusiastic people who are passionate about providing excellent customer service to join our kickass team. You will learn about the private health sector and why we are proud to work for a not for profit organisation which is focussed on providing quality products and services to our members and stakeholders - and gives back to the community!

In this full-time or part-time permanent role you will:

  • Interact with our members through face to face, email, online chat, social media and telephone.
  • Communicate complete and consistent advice to all members in relation to Latrobe’s private health products and services
  • Take a needs-based service approach, using effective questions to identify member needs and recommend appropriate solutions
  • Accurately maintain and update our valued membership records
  • Proactively engage in team activities to continually develop a practical understanding of our overall business strategies and programs of work
  • Take responsibility for your own learning, development and growth.

More information

Download position description.

Applications open.

Applications which answer the following questions and include a current resume to be emailed to Bailey Lay, Human Resource Officer, bll@lhs.com.au.

  1. What would excite you about working for Latrobe Health Services?
  2. What’s your secret for providing exceptional customer service?
  3. How do you handle working in a fast-paced environment?

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Business Analyst

Position objective

We are seeking an experienced business analyst to support and enable a continuous improvement culture through data analysis and reporting to support the delivery of Latrobe Health’s strategy.

The Business Analyst will be responsible for the development and ongoing maintenance of a range of required operational, risk and process control reporting, the Business Analyst will support the business in areas of quality assurance, operational reporting, risk monitoring and process improvement.

With the support of the broader Product and Innovation team, the Business Analyst will collaborate with internal and external stakeholders to access data and gain insights to assist in ensuring Latrobe Health’s products and services are aligned to our member promise and deliver on key strategic priorities.

Full time

More information

Download position description here.

Applications close Friday, 10 December 2021.

Applications clearly responding to the key selection criteria and a current resume to be emailed to Kathleen Raymond at kar@lhs.com.au.