Latrobe Health Services is a regional employer with more than 90 employees. Our dedicated, loyal staff have deep industry knowledge and take pride in supporting our members to manage their health care.

Our staff work in a range of roles, including customer and member service, information technology, marketing, business development, project management, product development, finance, governance, risk, people and culture, property and facilities management, administration and data analysis.

Latrobe employees enjoy:

  • Flexible working arrangements to support greater work-life balance
  • Opportunities for career development, including leadership development programs and activities, coaching for managers and staff, and participatory performance planning
  • Staff perks and incentives
  • Regular health, wellbeing and social activities
  • Charitable giving program
  • Employee Assistance Program.

We seek talented, enthusiastic people who demonstrate care and leadership and who share our commitment to each other, our members and the community. Our employees are expected to demonstrate behaviours consistent with The Latrobe Way, a behavioural code that supports our organisational values:

  • We display trust and respect always
  • We focus on shared results
  • We engage and empower
  • We are accountable
  • We create a positive work environment.

 

Vacancies

 

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Outbound Growth Consultant

Position objective

We are seeking skilled individuals who will pride themselves on providing quality private health cover solutions to meet the needs of our new and existing members, positively influencing member retention and acquisition at every touch point. If you feel like this is something you would enjoy being a part of then please keep reading!

In this full-time, 12 month role you will:

  • Provide excellent customer service over the phone to members
  • Deliver exceptional service to existing and new customers.
  • Positively interact with our members through outbound call campaigns.
  • Create the right match between customer needs and Latrobe Health products ensuring that your needs based sales approach successfully on-boards new customers and retains existing members.
  • Ensure all regulatory obligations are adhered to for every interaction with our members.
  • Learn and develop in an engaging and supportive environment. Be empowered to take responsibility for own learning, development and growth.
  • Be rewarded for achieving defined call outcomes, quality interactions and demonstrating positive values and behaviours.

More information

Download position description.

Cover letters which answer the questions below and include a current resume are to be emailed to Bailey Lay, Human Resources Officer, bll@lhs.com.au.

  • Do you have experience in a sales role?
  • Have you worked in a call centre before?
  • Do you have lead generation experience?
  • Do you have customer service experience?
  • Which Microsoft Office programs do you have experience with?

 

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Member Engagement Consultant

Position objective

We’re looking for enthusiastic people who are passionate about providing excellent customer service to every point of a members health journey. You will learn about the private health sector and why we are proud to work for a not for profit organisation which is focussed on providing quality products and services to our members and stakeholders - and gives back to the community!

In this full-time you will:

  • Provide excellent customer service over the phone to members
  • Deliver exceptional service to existing and new customers.
  • Learn and develop in an engaging and supportive environment. Be empowered to take responsibility for own learning, development and growth.
  • Positively interact with our members through telephone, email, online chat, social media and face to face.
  • Communicating complete and consistent advice to all members in relation to Latrobe’s products and services.
  • Undertake a needs-based service approach, using effective questions to identify member needs and recommend appropriate solutions.
  • Accurately maintain and update membership records.
  • Proactively engage in team activities to continually develop a practical understanding of overall business strategies and programs of work.

More information

Download position description.

Applications open.

Applications which answer the following questions and include a current resume to be emailed to Bailey Lay, Human Resources Officer, bll@lhs.com.au.

  • Have you worked in a call centre before?
  • How do you handle working in a fast-paced environment?
  • Do you have experience in Customer service?
  • Do you have Data Entry experience?

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Assistant Accountant

Position objective

We are seeking knowledgeable individuals who have experience and understanding of assistant accountant functions.

Working in the Corporate Service team, the position will strive for continuous improvement that aims to create efficiencies and deliver improved internal and external stakeholder experience to support Latrobe’s Corporate Services functions contributing towards a strong and sustainable core.

In these permanent roles, you will:

  • Provide exceptional service to internal stakeholders through positive and proactive interactions.
  • Learn and develop in an engaging and supportive environment. Be empowered to take responsibility for own learning, development and growth.
  • Assist with financial reporting.
  • Provide payroll support and backup.
  • Assist managers on costing within accounts payable.
  • Undertake the completion of monthly journals
  • Assist in the preparation and lodging of regulatory returns (FBT, BAS)
  • Providing accounting support to the finance and broader corporate services team

 

More information

Download position description.

Applications close 29 May 2022

Applications clearly responding to the key selection criteria and a current resume to be emailed to Bailey Lay at bll@lhs.com.au.

If you have questions about the role please contact John Rochstad Lim, Finance & Corporate Services Manager via jro@lhs.com.au

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Finance Officer (Payroll)

Position objective

We are seeking an experienced Finance Officer (Payroll) to manage Latrobe’s payroll tasks with a high attention to detail that’s strives for continuous improvement to payroll functions and reporting.

Working 10-20 hours per fortnight the Finance Officer is a key Internal Business Partner who reports into the Finance Team Leader and works closely with the People & Culture team.

In this part-time role, you will:

  • Deliver exceptional service to internal stakeholders through positive and proactive interactions.
  • Perform payroll tasks (including payroll processing, attending to statutory requirements, payroll queries, payroll projects, systems/process updates & provide support to the finance team).
  • Ensure all payroll transactions are processed accurately and efficiently.
  • Manage Single Touch Payroll (STP) requirements and reporting including salary, wages, PAYG withholding and superannuation to the ATO.
  • Determine payroll liabilities by calculating employee related taxes.
  • Complete monthly account reconciliations and resolve any payroll discrepancies.
  • Onboarding and offboarding employees in the payroll/finance system.

 

More information

Download position description.

Applications close 29 May 2022

Applications clearly responding to the key selection criteria and a current resume to be emailed to Bailey Lay at bll@lhs.com.au.

If you have questions about the role please contact John Rochstad Lim, Finance & Corporate Services Manager via jro@lhs.com.au   

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Facilities Support Officer

Position objective

We are looking for a skilled individual with a curious mindset, that are looking to be challenge and challenge themselves to continue their development.

The Facilities Support Officer is responsible for supporting the maintenance of facilities services by providing administrative and proactive support to the Property & Facilities Lead and the broader Corporate Services Team.

In this part-time role, you will:

  • Provide exceptional service to internal stakeholders through positive and proactive interactions.
  • Respond to the maintenance request or incidents logged by staff across all locations.
  • Learn and develop in an engaging and supportive environment. Be empowered to take responsibility for own learning, development and growth.
  • Support the implementation of a property maintenance and management program, which includes maintenance scheduling, safety and security audits or tests.
  • Have input to the design of policy and procedures as they relate to property and facility management, safety, security and sustainability.
  • Manage and maintaining property and facility data and information stored in the Document Hub.
  • Communicate with internal and external stakeholders to ensure satisfactory delivery of service/ works.
  • Support the onboarding and offboarding of staff as it relates to the property/facilities area.

 

More information

Download position description.

Applications close 29 May 2022

Applications clearly responding to the key selection criteria and a current resume to be emailed to Bailey Lay at bll@lhs.com.au.

If you have questions about the role please contact Sharyn Fox, Property & Facilities Lead via slf@lhs.com.au