Here at Latrobe Health Services we pride ourselves on being ‘The Health Fund with Heart’.

It’s in everything we do, from our first contact with prospective members to going that little bit further when you need our help.

As a not-for-profit private health insurer, our focus is on members’ needs, rather than the bottom line. Established in 1951, Latrobe Health has a long history of caring for members and giving back to the community.

That’s why we always encourage members to call us if they’re having difficulty with any part of their policy, including making payments. We know COVID-19 has been tough on everyone and the financial implications for some people have been massive. The bills keep coming, but you may not have as much money as you used to. We’re mindful of providing the best and most affordable cover for our members.

If you’re experiencing hardship, for whatever reason, we want to hear from you. It could be a matter of swapping to a more affordable policy, a temporary cover downgrade or a membership suspension to help you get back on your feet.

How can Latrobe Health help?

If you’ve lost or are on reduced income, you can apply to suspend your membership. This means your premiums are suspended, and you won’t have to re-serve waits when you reactivate your membership.

If you need to go into hospital while your membership is suspended, you’ll need to reactivate your membership and pay your premiums once more to make a claim. The easiest way to sort it out is to give us a call – phone 1300 362 144.

Another option is a temporary downgrade to a cover that still meets your needs but remains affordable. If you choose to go back on your higher level of cover at a later date, we won’t ask you to re-serve waits.

Please note, if there’s been an increase in premiums on your cover in the time you suspended your membership or downgraded your cover, the higher premiums will apply when you resume your cover.

Help through the pandemic

Last year we helped our 81,000 Latrobe members through a pandemic. Our $8 million 2020 support package included a six-month deferral on premium increases for all hospital and extras members, and a 12-month deferral for those members on Jobkeeper and Jobseeker.

As well as introducing coverage for telehealth consultations (now a permanent policy feature), we also offered cover to members for Coronavirus-related hospital admissions and rolled over unused extras benefits from 2020 into 2021.

Honouring our commitment to look after the community that has been so important to our ongoing success, we donated $1 million to family violence and mental health support services. We also helped fire affected communities with a donation of $75,000. We remain proud of the many positives that have flowed from these donations.

Contact us

As always, we’re here to help – for more information on hardship support, please, drop into one of our branches or call us on 1300 362 144.