Latrobe Health Services today announced that approximately $5.5 million in COVID claims savings will be returned to eligible* members through cash-back payments or by providing premium relief as part of its member give back program. 

Latrobe Health Services CEO, Ian Whitehead, said returning COVID claims savings formed an important part of Latrobe Health’s give back program. 

“As a not-for-profit health insurer, we made a commitment that we would return any savings from claims during COVID, back to members,” explained Mr. Whitehead. 

“We’ve done this over the last two years by delaying premium increases, rolling over unused extras annual limits, providing hardship relief, establishing permanent telehealth benefits, and covering all COVID-related hospital admissions.  

“We’ve also donated to the community and supported women’s health services through Jean Hailes at Maryvale Private Hospital and have helped fund the establishment of a posttraumatic stress disorder telehealth service with Phoenix Australia. 

“Together, these initiatives total more than $11.8 million”. 

COVID-19 claims savings are savings Latrobe Health Services made due to government restrictions on elective surgeries and limited access to extras services. Latrobe Health has rolled over extras benefit limits allowing more claims to be made. This cash give back is to ensure savings on hospital claims are returned to members.  

With higher cost of living putting pressure on household budgets, Mr. Whitehead said it was important to return money to members. 

“Eligible members will receive $75 for single policyholders and $150 for couple and families that hold a hospital cover, were members on 1 July 2022, and are still Latrobe Health members at the date of payment.” 

Cash-back payments for eligible members will be processed before Christmas if Latrobe Health has a member’s bank account details. If it doesn’t have these details, or if a payment is rejected, members will receive free days of cover to the equivalent value of their give back. 

Members can check, update or provide their bank account details by visiting and logging into online member services or through the Latrobe Health Services app.  

For more information about the Latrobe Health Services cash give back go to and follow the links from the homepage 




* To be eligible, members must have held an active hospital or hospital and extras membership with us on 1 July 2022 and still be a member on the date of the give back. Deceased, unfinancial and suspended memberships (excluding hardship suspensions) are ineligible for the cash give back or premium relief to the value of their giveback.