• Service Centre Outage

    Released 14 Apr 2024, 8:00PM
    Location Impacted LHS
    Services Affected Member Services Centre

    Please be advised that our Member Service Centre will be offline between 9:00am and 10:00am on the 16th April 2024. Self service options are available at this time via our Online Member Services (OMS) or Mobile App.

  • Branch/Hub Closure

    Released 13 Mar 2024, 6:00PM
    Location Impacted Maryvale
    Services Affected Branch

    Unplanned closure at our Maryvale Branch (14 March 2024).

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    Details

    Due to unforeseen circumstances our Maryvale Branch is closed early on Thursday, 14 March. In the meantime, if you need assistance with your private health insurance, please contact one of our friendly consultants on 1300 362 144 or use webchat for assistance with your enquiry. Thank you for your patience.

  • Holiday Closure

    Released 3 Dec 2023, 2:21AM
    Services Affected Branches, Contact Centre

    We’re closed from midday on 22 December 2023 to 8:30am on 2 January 2024. During this time you can access information about your account through online member services or the Latrobe Health Services App. Wishing you a safe and happy holiday period.

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    Details

    We’re closed from midday on 22 December 2023 to 8:30am on 2 January 2024. During this time you can access information about your account through online member services or the Latrobe Health Services App. Wishing you a safe and happy holiday period.

     

  • Service Outage

    Released 4 Oct 2023, 8:00PM
    Location Impacted Australia Wide
    Services Affected Website, OMS and Mobile App

    Please be advised, due to scheduled maintenance, our Mobile App, Online Member Service (OMS) and some functionality on our Website will be unavailable between 6:30pm - 8:30pm on, Thursday 5th October 2023.

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    Details

    Please be advised, due to scheduled maintenance, our Mobile App, Online Member Service (OMS) and some functionality on our Website will be unavailable between 6:30pm - 8:30pm on, Thursday 5th October 2023. We apologise for any inconvenience this might cause, and will endeavour to have the services restored within the timeframe specified.