We’re rolling over your unused 2021 extras benefit limits* on general dental and many allied health services.
Lockdowns and restrictions have meant accessing your extras services this year hasn’t always been easy. That’s why your 2022 benefit limits for eligible extras services will increase by the amount that was unused for that service in 2021. The increased limit will apply to both individual and joint membership benefit limits for 2022 calendar year.
*Terms and conditions apply, see below for more information.
We’re here for you
This is our way of giving back to our members, many who were unable to access extras services for much of 2021 as a result of COVID-19 restrictions.
Anyone who held Latrobe Health extras cover on 31 December 2021 will have their benefits rolled over.
How to view your 2022 extras limits
To view your 2022 limits, go to the Latrobe Health mobile app or login to Online Member Services . Any unused limits from this year will be added to your 2022 extras limits on 1 January 2022.
Claiming made easy
To make a claim download the Latrobe Health Services App using the QR code below and claim using your phone. You can also claim online via our website, in branch or via post.
Eligible services
Unused benefits on general dental and allied health services including physio, psychology, massage and chiropractic will be rolled over from 2021 and included in annual limits in 2022. However, there will be no rollover of benefits for major dental, orthodontics, optical, hearing aids, pharmacy, lymphoedema garments, podiatry, orthotics, home services, health screenings and health appliances.
More information
For more information about Latrobe Health Services extras, compare our extras covers, or contact us on 1300 362 144.
- The annual limit for 2022 will be increased by the amount that is rolled over (unused 2021 limit) into 2022.
- Members will be notified in mid-December 2021 of the one-off benefit and the new limits will be available for members to view online and in the app by 1 January 2022.
- The benefit roll-over is one-off and must be used within 2022, any unused benefit at the end of 2022 will be lost.
- The roll-over applies to all extras’ products including closed products and those included as part of a package.
- The annual limit will be rolled over for general dental and applicable allied health services only.
- Benefit roll-over excludes major dental, orthodontics, optical, hearing aids, pharmacy, lymphoedema garments, podiatry, orthotics, home services, health screenings and health appliances.
- The member must hold extras cover on 31 December 2021. The unused benefit is determined based on the annual limit for the particular service(s) less any benefits paid during 2021.
- The member must remain on the same extras product in 2022 to continue to access the rolled over benefit, it cannot be transferred to a different product.
- Note where a member has suspended their cover during 2021, the above eligibility still applies and they will be able to claim the full benefit once their membership becomes active.