How it works
With HICAPS (Health Industry Claims and Payments Service) Australia’s leading electronic claiming system you can now scan your digital QR code at providers with HICAPS Trinity terminals and have your claim processed instantly. The QR code will on work on HICAPS Trinity machines, not Tyro or Healthpoint.
Getting started is simple
- Download or update the Latrobe Health app
- New to the app? Download it from the App Store or Google Play and register for online access.
- Already using it? Make sure your app is updated to the latest version to unlock digital claiming.
- Create your QR code one of two ways;
- Open the app and tap ‘Create HICAPS QR code’, or
- Tap the ‘Profile’ icon and select ‘Create HICAPS QR code’. Your QR code refreshes regularly for added security (so please don’t screenshot it or print it out).
- Claim on-the-spot
- Scan your QR code at the provider’s terminal until you hear a beep.
- The provider will confirm if your claim is approved. If there’s a gap or your benefit limit has been reached, you’ll only need to pay the difference.
Claiming for someone else on your policy? Just let the provider know who the claim is for and their position number shown on the QR code screen.
Note: Some services aren’t eligible for on-the-spot claiming, such as those requiring extra documentation (e.g. health management programs, most aids and appliances, orthodontics).