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What details do I require from the provider?

All accounts must show:

  • Date(s) of service
  • Type of service
  • Patient name
  • Provider name and address on official letterhead
  • Provider number.
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How long do I have to make a claim?

You must make a claim within two years of the date of service. We recommend that you submit all claims as soon as possible.

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How do I claim on my extras cover?

There are a number of ways to claim on Latrobe Health extras.

HICAPS or Healthpoint: You can claim extras benefits immediately with participating providers. Swipe your membership card and your account will be immediately reduced by the benefit payable.

Mobile app: Download the Latrobe Health Services app from Google Play or the App store. Log in using your member number and password (set this up on the online member services portal on the Latrobe website if you haven’t already done so), sign in and select the person you are claiming for. Hit Claim and follow the prompts!

Claim online:Use our online form to claim. Simply fill in your details and upload your receipts and we'll assess and process your claim. 

Post or in branch:  Complete a claim form and post it along with receipts to Reply Paid 41, Morwell VIC 3840 or bring in your completed claim form and original receipts to one of our branches.

More information on claiming extras can be found here.