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Direct Debit Service Agreement
  1. Latrobe Health Services (Latrobe) will debit only the BSB/Account nominated in this direct debit request.
  2. Latrobe will give a minimum 14 days written notice to you should it propose to vary the arrangements of the direct debit request.
  3. You may ask Latrobe to defer or alter the payment amount, due date or payment frequency by phoning 1300 362 144, or visiting any Latrobe branch.  However, if you wish to change the drawing account details, you may be asked to complete a new direct debit request form.
  4. Latrobe will assist you in the event of any disputed payment amount, and will endeavour to resolve the matter within the industry agreed time frames. You may visit any branch of your financial institution and complete a Direct Debit System Claim Request form to initiate this process.
  5. Some financial institution accounts do not facilitate direct debits and you must check with your financial institution to ensure the account you have nominated in the schedule enables direct debiting.
  6. The debit drawing will be made on the agreed due date nominated in the schedule.  When the due date is a weekend, or a state or national public holiday, Latrobe will initiate the debit drawing on the next open business date.  You may direct processing date inquiries to your financial institution.
  7. You are responsible for ensuring that sufficient cleared funds are available at all due dates of the debit drawing.  If your financial institution returns an unpaid debit due to insufficient funds, Latrobe will apply an Outward Dishonour Fee to your account.
  8. If you wish to cancel this direct debit request you must notify Latrobe in writing not less than 7 days before the next scheduled debit drawing.  This request may also be directed to your financial institution.
  9. All requests for payment cancellation or changes, enquiries or disputes should be made directly to Latrobe.
  10. Latrobe agrees to keep confidential all records and account details of this direct debit request unless authorised to release such information relating to a dispute or similar event where you have provided prior consent to do so. 
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