The Private Health Insurance Code of Conduct is a self-regulatory code to promote informed relationships between private health insurers, consumers, agents and brokers.  As part of our commitment under the code we will:

• Continuously work towards improving the standards of practice and service in the private health insurance industry.
• Provide information to members in plain language.
• Promote better informed decisions about our private health insurance products and services.
• Provide information to members on their rights and obligations under their relationship with us.
• Provide our members with easy access to our internal dispute resolution procedures, which will be undertaken in a fair and reasonable manner.

Please contact us if you would like a copy of our Code of Conduct or for more information on the Private Health Insurance Code of Conduct go to http://www.privatehealth.com.au/codeofconduct/